Privacy Policy

1. Introduction

Shock Epoxy Coatings, LLC ("Company," "we," "us," or "our") operates the website shockepoxycoatings.com and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit a quote request.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect information you voluntarily provide when submitting a quote request form, including:

• First and last name
• Phone number
• Email address
• Project details you choose to share

We do not collect payment information, credit card numbers, or financial data on this website.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your quote request and communicate about your project
• To send appointment reminders and project status updates
• To send marketing or promotional messages only if you have given express written consent
• To improve our website and services
• To comply with legal obligations

4. SMS & Text Message Communications

Non-Marketing Messages: If you check the first consent box, we may send you non-marketing transactional messages related to your quote request, scheduling, and project updates.

Marketing Messages: If you check the second consent box, we may send promotional offers and updates. This consent is optional and not required to receive a quote.

We do not sell, rent, share, or transfer your phone number or consent data to third parties for their own marketing purposes.

5. Sharing Your Information

We do not sell or rent your personal information. We may share it only in the following circumstances:

• With service providers who assist in operating our business (e.g., CRM platforms), bound by confidentiality agreements
• If required by law or to protect the rights and safety of our company or others

6. Cookies & Tracking

Our website may use basic cookies to improve your browsing experience. We do not use cookies to track you across third-party websites for advertising purposes.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure servers and limiting access to personal data to authorized personnel only.

While we take data security seriously, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information using industry-standard practices.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your data at any time by contacting us.

9. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or deletion of your data
• Opt out of SMS communications at any time by replying STOP
• Opt out of email communications by following the unsubscribe link

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: